Frank Schwab

I help navigate digital transformation

Mauritius Commercial Bank’s Digital Transformation Journey - Leading the way with technology, efficiency, and customer focus

The Mauritius Commercial Bank (MCB) has successfully undergone a digital transformation, becoming a leading financial institution in Mauritius and the region by leveraging technology to streamline operations, enhance customer experience, and expand into new markets. This strategy has resulted in significant growth, strong financial performance, and a robust digital infrastructure that positions MCB for continued success in the evolving banking landscape.



The Mauritius Commercial Bank (MCB) has undergone a significant digital transformation that has positioned it as a leading financial institution both in Mauritius and the region. MCB's market share in domestic credit and deposits stands at 41% and 48%, respectively. 





Established in 1838, MCB is the largest bank in Mauritius, with a balance sheet size of USD 18.4 billion as of 2024 and net profits of USD 330 million. 





Its strategic focus on digital channels has led to 85% of retail transactions being processed online, with its mobile app, "MCB Juice," boasting over 500,000 users. 





MCB's operations span internationally, contributing 63% of its profits in 2023, with expansions into markets like Madagascar, Mozambique, and India. The bank's robust digital infrastructure includes the adoption of Oracle Exadata, reducing batch processing times by 64% and cutting database patching durations by 99%.





MCB has diversified its offerings, providing products such as green loans for sustainable projects and SME-targeted solutions like JuicePro.  MCB’s loan portfolio has grown at a CAGR of 13% from 2017 to 2024, while customer deposits increased by 12.37% annually over the same period. A capital adequacy ratio of 19.8% and a NPL ratio of 2.8% underline its financial stability. Innovations like SmartApprove have streamlined corporate transactions, achieving a 90% straight-through processing rate, while partnerships with firms such as Backbase and Mobiquity have enhanced customer experience across segments.





The bank has invested over USD 100 million in software and technology since 2017. 





MCB has expanded its employee base to 3,300, maintaining a high retention rate of 96%. Its operational efficiency is demonstrated by a Cost-to-Income Ratio (CIR) improvement to 33.6% in 2024. 





The implementation of AI and predictive analytics in credit scoring has strengthened risk management, while digital lending reduced loan approval times to as low as four days for personal loans.



Customer-centric initiatives, including Juice Invest for wealth management, have enhanced user engagement, with over 29,000 active portfolios by late 2023. The integration of Windward's AI-powered compliance tools has streamlined maritime trade finance, while the Punch marketplace supports over 3,000 SMEs.


 

As MCB continues to leverage technology and partnerships, it sets a benchmark for innovation and resilience in the banking industry.






✍️ 
Contact me to learn more about the in-depth case study and receive the comprehensive 40 pages report, featuring detailed analysis and multiple informative graphs.





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http://www.FrankSchwab.de




#banking #strategy #digital #digtialtransformation #digitaljourney 








Published in CaseStudies, all on 07.01.2025 9:30 Uhr. 0 commentsComment here

Roulette



In recent years, my wife and I have been playing roulette in a casino every New Year's Eve. So also last week on December 31st, 2024. For years I have been playing the same system, and I have never lost so far.


The system is simple, but it requires patience, perseverance and discipline.


As soon as the same color comes up twice in a row, I bet 10 EUR on the other color. 

If I win, I take the winnings and wait until the same color comes up twice in a row, and then bet on the other color again. 

If I lose, I stick with the color and double the bet to 20 EUR. If I win, I take the winnings and wait again until the same color comes up twice in a row. However, if I lose the second time in a row, I still stick with the same color and double the bet again to 40 EUR ... 

I do this until I win.


This year, a croupier apparently recognized my system and approached me about it. He said my "progression game" was a dangerous system, because every game has the same probability of either color coming up. This statement surprised me a lot. While it is true that each game has the same probability for a color, namely 16/37 (= 0.432). But my system of doubling the stakes on the same color makes it a compound game where the probabilities are multiplied.


Example: The probability that, for example, the same color comes up eight times in a row is (16/37)^8 = 0.0031. This means that with a fair roulette you have to play 319 times for this to happen once. - So it happens rather rarely.

I would have expected a croupier to come up with arguments based on probability calculations, but in this case, nothing.


Of course, my system carries the risk of losing everything if I run out of money or reach the table limit. And of course you need "luck" to win at roulette. You can't win permanently if you play 10,000 games with a fair roulette, for example.


However, my system has worked quite well for me so far. Not to mention the fun of watching other people play roulette.







#Roulette #Groupier #probabilities 



#SundayThoughts 




FrankSchwab.de

Published in SundayThoughts, all on 05.01.2025 9:30 Uhr. 0 commentsComment here

More Europe, less European bureaucracy




The European project stands at a crossroads. While nationalism and internal divisions threaten its very foundation, the need for a united Europe has never been greater. In a world of rising global powers and complex challenges, a fragmented Europe risks becoming irrelevant. Only through deeper integration can the continent maintain its influence, ensure its security, and guarantee its prosperity.


However, this integration must be smart and efficient. The call for "more Europe" should not be a call for "more bureaucracy." The European Union's institutions must become leaner and more focused, shedding unnecessary red tape that stifles innovation and alienates citizens. The goal should be to create a common market that is truly free, fair, and competitive, with harmonized regulations that promote growth and opportunity for all member states.


This means daring to envision a Europe with a unified financial market, a common tax system, and a shared economic policy. It means establishing a European police force capable of effectively tackling cross-border crime and terrorism, and building a common military that can safeguard the continent's interests and values. Such ambitious steps would not only streamline governance but also foster a stronger sense of European identity and solidarity.


The future of Europe hinges on striking the right balance. We need more integration in areas crucial for our collective strength and security, but significantly less bureaucracy that hinders progress and undermines public trust. By embracing this approach, we can build a Europe that is both powerful and prosperous, a Europe that truly serves the needs and aspirations of its citizens.



#Europe 



#SundayThoughts 



FrankSchwab.de




Published in SundayThoughts, all on 29.12.2024 10:19 Uhr. 0 commentsComment here

Perception is reality



I believe in the power of "perception is reality." It's a tool that can be wielded to shape our experiences, fostering positivity, resilience, and personal growth. By consciously choosing our focus and interpretations, we can influence reality. 


However, this power comes with limitations and potential dangers. Our perceptions, while influential, don't always reflect objective truth. Clinging to a distorted view can blind us to reality, leading to misjudgments and missed opportunities. Furthermore, manipulating perception for self-serving purposes can be harmful, creating illusions that ultimately crumble.

The key lies in balancing the empowering potential of perception with a grounded understanding of its limitations, using it as a tool for self-improvement while remaining open to reality's complexities.





#perception #reality #complexity 



#SundayThoughts 




FrankSchwab.de




Published in SundayThoughts, all on 22.12.2024 9:30 Uhr. 0 commentsComment here

„Inspect, not expect“





My time as CEO of Fidor Solutions (2013-2015) was one of the most exciting times of my professional life. I learned a great deal about the dynamic banking market, agile development, cryptocurrencies, blockchain, Bitcoin enthusiasts, Ripple founders, German regulators and regulations, expansion to the UK and Russia, and had hundreds of other unique experiences. This, combined with my 20+ year career at Deutsche Bank, forms the foundation of my current work as a professional supervisory board member and strategic advisor.


However, one lesson is probably the most relevant, and I still apply it daily:


"Inspect, not expect."


Matthias Kröner, the founder and CEO of Fidor Bank, told me this when one of our implementations did not deliver as planned. It took me some time to understand, but he is sooo right. We often take practices for granted and assume that people will adhere to them. While we must trust, we also need to check whether things are done as agreed upon and expected.


It is good practice for a supervisory board member to undertake deep dives and inspections from time to time.






#boardmember #boardofdirectors 




#SundayThoughts 



http://www.FrankSchwab.de



Published in SundayThoughts, all on 15.12.2024 9:30 Uhr. 0 commentsComment here

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